Instructor: Dr. James Stanger, Chief Technology Evangelist
We’ve seen unprecedented device diversity today; if you thought that “Bring Your Own Device” (BYOD) and smart phones brought about some pretty big changes, then wait until we start talking about what IoT has wrought at the help desk. We’ve also seen organizations worldwide change their operations in radical ways due to actual cloud adoption, the use of emerging technologies, and the use of Artificial Intelligence (AI) and automation. As businesses transform themselves more quickly than ever before, what does the tech support professional need to know? Will there be a help desk anymore?
Join Dr. James Stanger as he reports on discussions he’s had with execs, hiring managers, and tech support pros around the world. He’ll discuss how traditional repetitive, script-based tech support is rapidly disappearing. Instead, we’re seeing tech support professionals having to learn more advanced skills including troubleshooting, security, and proactive consultative approaches. James will also discuss how managers are finding they are having trouble upskilling today’s workers because learning curves are steeper, yet they have less time available to teach workers than ever before.